The Friends & Family Test is a patient survey carried out by all healthcare providers in England. Every provider asks the same question:
"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
Patients have the opportunity to provide a response following each visit to the practice. Forms are available from the table in the corner of the waiting room and can be posted into the box by the TV.
Alternatively, you can submit a response by clicking here
Survey results are published each month here on the practice website and are reported to NHS England.
How likely are you to recommend our services to friends & family if they needed similar care?
After responding to the standard Friends & Family Test question, patients at this practice are asked a second question regarding service improvement. Patients are asked to identify one area where the service could be improved. These results are not published, but the practice identifies common responses and discusses these with the practice team and the patient participation group with a view to making improvements where this is appropriate.
Friends & Family Test Results
|Neither likely nor unlikely|
|Neither likely nor unlikely||12||2|