If you take the same medication on a regular basis, it is likely that this has been added to your list of repeat medication. One of our clinicians will normally authorise a specific number of monthly issues of your repeat medication. Normally, we will authorise enough issues for a period of 12 months, although there are exceptions.
Once the clinician has authorised your medication, you will be able to request each monthly issue from the
Medicines Order Line on 01246 588860.
The Medicines Order Line is open from 8am to 4pm, Monday to Friday, excluding bank holidays.
Alternatively, you can order your repeat prescription by:
- NHS App
- Electronic Repeat dispensing (batch prescription)
- GP practice online ordering service - via the link at the top of this page; If you are new to the online system you need to contact reception to register and obtain the Practice access code and registration information.
- Medicines Order Line - email call back service
If you have nominated a pharmacy for electronic prescribing, there is no need to pick up your prescription from the practice. Instead, it will be sent electronically to your nominated pharmacy, but please allow 2 working days for us to process your request.
If your condition is stable and changes to your medication or dose are unlikely, you may elect to have the full number of issues sent automatically to your nominated pharmacy. This is called "repeat dispensing." In these circumstances, you do not need to order your medication monthly from the Medicines Order Line as it will be available for collection directly from your nominated pharmacy.
click here for further information
To ensure the Medicines Order Line can handle your call effectively, you may wish to call at the least busy times - click here to see the least busy times
Once the maximum number of authorised issues has been reached, the practice will need to undertake a medication review. For most medication, this will take place every 12 months and will be completed by the practice pharmacist. In many cases, it is not necessary for you to attend an appointment for a medication review. Please request your medication in the normal way; we will contact you if we need you to come in for an appointment.
We carry out medication reviews to ensure that your medication remains appropriate and is not causing unwanted or unsafe side effects. We may therefore ask some patients to attend for a face to face review or to attend for a blood test or other tests. If you are asked to attend for a review, please ensure that you make an appointment as soon as possible.
Please allow five days for a prescription to be ready at the pharmacy (2 days for the prescription to be signed by the GP and 3 days to be made up at the pharmacy).
Yellow Card System for Reporting Medication Side Effects
The Yellow Card Scheme is vital in helping the MHRA monitor the safety of all healthcare products in the UK to ensure they are acceptably safe for patients and those that use them. Reports can be made for all medicines including vaccines, blood factors and immunoglobulins, herbal medicines and homeopathic remedies, and all medical devices available on the UK market. From the 20th of May 2016, the MHRA is also collecting reports of safety concerns associated with e-cigarette products through the Yellow Card Scheme.
The Scheme collects information on suspected problems or incidents involving
- side effects (also known as adverse drug reactions or ADRs)
- medical device adverse incidents
- defective medicines (those that are not of an acceptable quality)
- counterfeit or fake medicines or medical devices
- safety concerns for e-cigarettes or their refill containers (e-liquids)
It is important for people to report problems experienced with medicines or medical devices as these are used to identify issues which might not have been previously known about. The MHRA will review the product if necessary, and take action to minimise risk and maximise benefit to the patients. The MHRA is also able to investigate counterfeit or fake medicines or devices and if necessary take action to protect public health.
For more details and to submit a report, please go to https://yellowcard.mhra.gov.uk/